Frequently asked questions

Here are the answers to the questions operators ask us most. If you can't find what you need, write via the contact form.

Access

Who can buy on the portal?

Only businesses and professional operators with a VAT number. If you are a private customer, order on our retail shop shop.laterradipuglia.it.

How do I sign in?

With country, VAT number and email. We send a one-time code by email or SMS: you type it and enter. Wholesale prices are visible only when signed in.

How long does it take to activate access?

We verify your business and activate access immediately.

Orders and prices

Is there a minimum order?

Yes, 400 € of goods, VAT excluded. Many products are sold by full carton: the quantity per pack is shown on the product page.

Do prices include VAT?

No: prices are wholesale and VAT excluded. VAT and any duties are applied on the invoice according to regulations.

Can I get samples?

The quickest way is to buy them from our retail shop, where products can be bought even one at a time: you try what you are interested in, with no wait and no commitment. Register on the shop and write to us from the contact form: we will cover the shipping.

Payment

How do I pay?

By advance bank transfer only. We prepare and ship the goods after payment is credited. The bank details are in the order confirmation.

What does “order confirmed” mean?

That we have accepted your order and the total is final. The order is not yet being processed: preparation starts when we receive the bank transfer, which must arrive within 7 days of the confirmation.

Shipping

How do you ship?

Wholesale shipments travel on pallets. In Italy the cost is calculated by province, in Europe automatically; for non-EU, transport is on request.

How long does delivery take?

Shipment leaves 7 to 15 working days after payment is credited, then transport time is added; if the goods are already in stock we try to ship sooner. From mid-October to mid-December and around public holidays times may be longer. Times are indicative.

Is there a right of withdrawal?

No: between professional operators the consumer's right of withdrawal does not apply. The statutory warranties for defects between businesses remain.