Shipping costs and logistics management
Orders are generally processed within 7 days of receipt of payment and are shipped via COURIERS or CARRIERS with tracking and delivery. If you prefer express delivery, an additional cost will apply, so please contact us before choosing this method. Whichever type of shipping you choose, we will provide you with a link to track your package online.
Shipping costs are automatically calculated based on weight and volume, and rates are developed in weight ranges.
In practice, the shipping cost depends on how much the products you ordered weigh and occupy.
It is possible to pay for the shipment after preparing the order where we will communicate the exact amount and possibly manage it with one of your couriers if you believe the rate is too high.
If you choose to pay for shipping after preparing your order, you will receive an email with the exact amount to pay.
Courier freight collect
This can be done by selecting the PA courier (Carriage Collect) in this way we will prepare the goods and communicate the amount calculated by us, the measurements and the exact weight, to be communicated to your carrier.
To pay for shipping after preparing the order, you must select the PA courier (Freight Collect) at checkout.
In this way, we will prepare the goods and send you the email with the exact amount, measurements and exact weight.
Shipping costs include handling and packaging charges and postage costs. Management costs are fixed, while transport costs vary depending on the total weight of the shipment. We advise you to group your items in a single order.
All shipping costs will be entered automatically during the order phase. If you have your own transporter, you can choose to collect directly from our warehouses by choosing the PA option.
ATTENTION: any additional shipping costs relating to the fact that your area is complicated to reach can be requested later, this applies to small remote islands or European areas. In any case we will always try to accommodate you as much as possible.
All products are purchased in boxes, and inside there are a certain number of pieces indicated in the product sheet. Some products are sold in trays (especially preserves) and inside there are from 15 to 20 jars depending on the size of the jar. To meet everyone's needs we have defined half of the tray as a box, so some products such as dried tomatoes which are 15 jars, you will find 7 jars, or olives which are 20 jars you will find 10. We specify this because if you want you must purchase two entire trays of these products.
The boxes/platforms have adequately large dimensions and your items are well protected.
We can manage logistics for you and act as a warehouse for orders also coming from other manufacturers, in this way it will be possible to save on transport costs, this especially applies to foreign companies. You can send your other goods, together with the documentation, to one of our local warehouses located in Casarano LE, the total transport costs will be paid directly by you to the carrier, there will be no intermediary. For this specific request please contact us.